Change management and client representative


Our change management approach, the Seven Cs of Change, is grounded in established change management theories such as the Kubler-Ross Change Cycle and Kotter's Eight Step Process.


Kubler-Ross Change Cycle



The level of change management required depends upon two key factors: i) the start and end point ie amount of change required, ii) the appetite for change and initial level of buy-in from the senior management and colleagues. Typically our process includes, but is not limited to:


  • Manager interviews - Meetings with the Senior Managers focus on the current business environment as well as the strategic vision for work and the workplace in the future.


  • Envisioning session - An initial session with the key stakeholders to establish the aspirations and success criteria for the project.


  • Feedback sessions - Regular presentations to the key stakeholders will provide updates of the design and space plans, and focus on the opportunities of each option.


  • User-group (champion) workshops - Workshops are a great way to disseminate key information, gather feedback and assess the attitude to change.


  • Online staff survey - An online staff feedback survey explores the effectiveness of the current environment and identifies key issues to be addressed.


Once we have developed the deign brief we will obtain sign-off by the senior management. We will act on your behalf and work alongside the architects to preserve the integrity of the brief and ensure your documented requirements are fulfilled.



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